You’re probably wondering...
Frequently asked questions
We offer same-day delivery services to select areas, subject to certain limitations. To avail this service, orders must be placed before 2PM, Monday to Saturday. Regrettably, we are unable to provide same-day delivery on Sundays. For same-day orders, we recommend placing a phone call to ensure that we can meet your requirements. Furthermore, please note that the cut-off time for same-day pick-up orders is 5PM, Monday to Saturday.
We offer delivery services from 1pm to 5pm or 6pm - 10pm on Monday to Saturday, and from 11am to 3pm on Sundays. Our daily delivery routes are optimized based on the region and the best route available, hence we are unable to provide a specific delivery time.
We regret to inform you that we do not offer morning delivery services. However, we recommend placing an order for night time delivery one day prior to the desired delivery date, so that you receive the flowers on the previous night. This will ensure that the flowers are delivered at the earliest possible time, in accordance with our delivery policies.
Please note that for condo recipients, we require the recipient to be present to receive the flowers or notify the front desk for collection. If the front desk refuses to accept the fresh flowers, a second delivery attempt will be made with an additional delivery charge.
Even though our studio is closed on Sunday, we still offer delivery on Sunday between 11am - 3pm. Order must be placed before 5PM on Saturday. Unfortunately, we do not offer pickup on Sunday.
We apologize that we do not accept exchange or returns for all fresh flower products. All preserved flower products can be exchanged or returned for store credit within 7 days, in-store only.
We totally get it and that’s why we’ve included a space for you on the order page to write any special requests. We can’t promise that every request will be fulfilled but we do our best.
Because we’re working with seasonal flowers as often as possible, it’s harder for us to promise you something we can’t always deliver on. And it’s our preference to offer you a really unique experience. Once you’ve specified your palette and budget this is when the real magic happens at W Floral. Our designers are true artists and can’t wait to design something special just for you. We only purchase the highest quality and most unique blooms, so you’ll only ever get our best.
Refresh the vase water every two or three days and trim the stems making sure to get them quickly back in the water after you cut. Keep fresh flowers out of direct sunlight and away from heat vents. As flowers die off, pull them from your arrangement, the beauty of our bouquets is that they are constantly evolving. For particular products, please see the detailed product care on our care instruction booklet.
Garden grown flowers are very different from those grown for the floral trade. Typically garden blooms are more delicate and therefore by nature have a shorter vase life than a carnation for example. Our flowers are not always perfect and it’s that subtlety, that nuance, that makes them so special. We believe it’s the impermanence of a really unique flower that is the gift and lasts well beyond the life of your bouquet. The flowers chosen are always memorable and it’s that artisanal quality that well compensates for a slightly shorter vase life.